Today we are going to talk about a powerful tool for development and motivation - the feedback session. Its purpose is not to remind you of your mistakes, but to encourage you to do the right thing in the future.
For feedback to be effective, it must be regular (we recommend a monthly session), non-personal and substantive (evaluate cases, not people), accepted and practised.
"Be positive. Only giving negative feedback doesn't work in the long term. Give positive feedback more often than negative. Focus on what is going right. If you feel like you have to look out for mistakes, then you will start to notice only the mistakes and not the positives".